This report is currently only available in PDF form.


Part 1: Assessing the Social Networking Landscape


Part 2: Identifying the Allure of Social Networking: Traits, Behaviors and Motivators


Part 3: Social Networking Personas: A Look at Consumer and Shopper Mind-Sets


Part 4: The Value of Social Networking for Brand and Retailers


Part 5: The Effectiveness of Professional Social Networking


Part 6: How to Develop an External Social Web Strategy


Part 7: How to Develop an Internal Social Web Strategy


Part 8: A Look at Today and a Vision for 2020